When you participate in gas choice you will be buying your natural gas from an alternative gas supplier (AGS or supplier). All Michigan licensed AGSs are required to provide or abide by the following customer protections:

• A supplier’s sales agents must prominently display identification on the front of their outer clothing that identifies on whose behalf they are working while door-to-door marketing.


• Door-to-door marketing and telephone marketing must be performed between 9:00 A.M. & 8:00 P.M.


• A supplier must enroll only the account holder or legally authorized person into a residential or commercial binding contract. A legally authorized person has legal documentation or legal authority, which includes, but is not limited to, an individual with power of attorney or a corporate agent authorized to enter into contracts on a corporation’s behalf. A spouse is not automatically considered legally authorized.


• Residential and small commercial customers have a 30-day unconditional right to cancel the contract without termination fees following the date the customer signs the contract.


• Large commercial customers have a 14-day unconditional right to cancel the contract without termination fees following the date the customer signs the contract. The customer may waive this right of cancellation by affirmatively agreeing to do so on the contact.


• All customers have the right to terminate participation with a supplier, through verbal or written communication, at any time after the unconditional cancellation period and shall be made aware of any early termination fees that may apply.


• The maximum early termination fee for residential contracts of one year or less shall not exceed $50. The maximum early termination fee for residential contracts of longer than one year shall not exceed $100.


• The maximum early termination fee for small commercial contracts of one year or less shall not exceed $150. The maximum early termination fee for small commercial contracts of longer than one year shall not exceed $250.


• A supplier must distribute a confirmation letter that includes all of the contract details to residential customers by U.S. mail within seven (7) days of the customer signing the contract.


• A supplier must distribute a confirmation letter that includes all of the contract details to commercial customers by certified U.S. mail, verifiable facsimile or verifiable e-mail within seven (7) days of the customer signing the contract.


• Contracts may continue after the initial term on a month-to-month basis cancelable at any time without penalty.